Your Figma Customer Guide is Ready. But How Should You Share It?

Many design teams invest dozens of hours creating the perfect customer guide in Figma. You craft beautiful layouts, organize components, and ensure every detail is pixel-perfect. But the moment you export it to PDF or a series of images, a new set of problems begins. The work isn't over; in many ways, it's just started.

The Hidden Problems in Sharing Figma Exports

Figma is a fantastic tool for creating content, but the challenges arise in the 'last mile' of delivery. Sending a static file to customers, whether it's a PDF, PNG, or ZIP archive, fundamentally breaks the dynamic and collaborative nature of the design process. This old method of file-sharing creates several points of friction:

• No Version Control: You email Customer_Guide_v12_FINAL.pdf. A colleague finds a typo. You fix it and re-export Customer_Guide_v13_FINAL_FINAL.pdf. Now you have to resend it, hoping the customer deletes the old version and uses the new one. This creates confusion and version chaos.
• No Engagement Analytics: Did the customer even open the guide? Which sections did they focus on? Which parts did they ignore? A sent file is a black box; you get no feedback to improve the content or gauge their interest.
• Poor Mobile Experience: A large, multi-page PDF designed for a desktop is often clunky and difficult to navigate on a smartphone. Pinching and zooming creates a frustrating experience, undermining the quality of your design.
• File Size and Access Issues: High-resolution exports can result in massive files that are difficult to send via email and a pain for customers to download, especially on the go.

A Better Way: Link-Based Document Sharing

The solution is not to change how you design in Figma, but to change how you deliver the final product. Instead of exporting and attaching a file, you can share your guide as a secure web link. This approach keeps the document centralized. You upload your exported guide once, share the link, and that's it. Any updates you make to the source document are reflected instantly for everyone who has the link, with no need to resend anything. It's a simple change that eliminates the most frustrating parts of the sharing process. To get started, you can solve this with a link-based sharing service.

How Featpaper Modernizes Your Figma Workflow

Featpaper is a service designed specifically to solve these 'after-sharing' problems. It allows you to take your exported Figma guide (as a PDF or other format) and turn it into a trackable, web-based experience. The old way:

1. Export guide.pdf from Figma.
2. Attach it to an email.
3. Send and hope for the best.
4. Find a mistake, re-export, and resend, creating guide_v2.pdf.

The Featpaper way:

1. Export guide.pdf from Figma.
2. Upload it to Featpaper and get a single link.
3. Share that one link with everyone.
4. Receive a notification when they open it and see page-by-page analytics.
5. Find a mistake, re-upload the new version, and the same link is automatically updated.

Keep your workflow—change only the sharing method. Featpaper ensures your beautifully designed guide is delivered in a professional, modern, and measurable way. Discover a better way to share your documents.

A Realistic Scenario: Onboarding a New Client

Imagine your team has just finished a comprehensive 30-page onboarding guide for a new enterprise client in Figma. Instead of emailing a cumbersome 50MB PDF that will get buried in their inbox, you upload it to Featpaper and share a single link. The client's project manager opens it on their phone during their commute—the viewing experience is seamless. You immediately see in your analytics dashboard that they read pages 1-5, but spent over five minutes on the 'Implementation Timeline' page. This gives you a valuable signal for your next follow-up call. The next day, your legal team asks for a small wording change on the last page. You make the fix in Figma, export a new PDF, and update the document in Featpaper in seconds. The client still has the same link, and you can be confident they are always looking at the most current version. This isn't just a more convenient workflow; it's a more intelligent and professional way to engage with your customers. ➡️ Share What You Made in Figma the Better Way