Your CS Annual Report is Done. The Real Problem is How You Share It.

Many Customer Success teams spend the first weeks of the new year in a flurry of activity, compiling data and building their annual report. You meticulously track NRR, churn, and CSAT scores, creating a comprehensive story of the past year's triumphs and challenges. The final report is a testament to your team's hard work. But then, the final step is often a simple, anticlimactic one: attaching it to an email and hitting 'send'. The problem isn't the report; it's the delivery. Once that file is sent, your control and visibility vanish completely.

The Friction After You Click 'Send'

Sharing your CS annual report as a static file (like a PDF or PPTX) creates a series of frustrating, invisible problems that undermine its purpose.

• Zero Visibility: Did the Head of Sales open it? Did the CFO review the section on expansion revenue? You have no idea. You're left wondering if your hard work is making an impact or just sitting unread in an inbox.
• Version Control Chaos: You notice a typo in a key metric moments after sending the report to the entire executive team. Now you have to send a corrected version, creating confusion with multiple files named CS_Report_Final_v2_REVISED.pdf.
• Poor Mobile Experience: Stakeholders often check their email on the go. Pinching and zooming through a dense, 50-page PDF report on a phone is an experience most will simply give up on.
• No Analytics, No Feedback: You can't learn which parts of your report resonated most. Which slides did executives spend the most time on? Which data points generated the most interest? This feedback is critical for improving next year's report, but file-sharing provides none of it.

The Solution: Shift from File-Sending to Link-Sharing

Instead of attaching a file that creates a dead end, what if you could share your report through a single, intelligent link? This modern approach keeps the document centralized, trackable, and always up-to-date. This method allows you to see who viewed your report, which pages they focused on, and how long they engaged. It ensures everyone always sees the latest version without you having to resend anything. It’s a fundamental shift in how we deliver important documents. To see how this changes your workflow, discover a better way to deliver documents with a link.

How Featpaper Fixes Report Delivery

Featpaper is a service designed specifically to solve this after-sharing friction. It transforms your static documents into trackable, web-based links. You create your report in your preferred tool—Figma, Google Slides, PowerPoint, etc.—and then use Featpaper for the final, crucial step: delivery. Contrast the experience:

• Before (File Sharing): You email a PDF. You hope people read it. You follow up a week later asking, "Any feedback on the report?" while having no idea if they even opened it.
• After (Featpaper): You share a Featpaper link. You get a notification when the CEO opens the report. You see they spent five minutes on the 'NRR Growth Analysis' slide. In your next meeting, you can skip the generic questions and ask directly, "I saw you reviewed the NRR analysis. What are your thoughts on our cohort performance?"

Don't just send your report—ensure it gets seen and understood. Change how you deliver critical documents and get the data you need to have more impactful conversations. Start sharing your documents intelligently with Featpaper.

A Realistic Scenario: The CS Annual Review

Imagine you're the Head of Customer Success. You've just finished your annual report. This year, instead of emailing the PDF, you upload it to Featpaper and share the link in your leadership Slack channel. Immediately, you see the views roll in. The Head of Product spends significant time on the pages detailing feature adoption trends and customer feedback summaries. The CFO focuses on the financial impact of your retention initiatives. Before the annual planning meeting, you already know which topics to emphasize with each stakeholder. Two days later, you spot a minor error in a chart. You simply re-upload the corrected file to Featpaper. The link doesn't change. No correction emails are needed. Everyone who clicks the link you already sent now sees the updated, accurate version. The entire process is seamless, professional, and data-driven from start to finish.

Ready to change how you share your most important documents? Deliver Your Reports with Confidence and Insight