Stop Emailing Files: A Better Way to Share Customer Guides

Many teams spend significant time creating detailed customer guides, product manuals, and onboarding documents. You export them as PDFs, attach them to an email, and hit send. But what happens next? You're left wondering if the customer even opened the file, if they're looking at the most recent version, or if they're struggling to view it on their phone. This post-sharing friction undermines all the effort you put into creating the guide in the first place.

The Hidden Problems with Sending Files

The issue isn't the quality of your guide, but the outdated method of sharing it. Attaching a file, whether it's a PDF, PPT, or Word document, creates a series of frustrating problems:

• No Version Control: If you update the guide, you have to find everyone you sent it to and resend the new file, creating confusion with multiple versions like Customer_Guide_v3_final_FINAL.pdf.
• Zero Visibility: You have no idea if your customer opened the document, which pages they read, or how much time they spent on it. This lack of feedback makes follow-ups feel like shots in the dark.
• Poor Mobile Experience: Large PDF files are notoriously difficult to read on mobile devices. Users are forced to pinch, zoom, and scroll endlessly, leading to a negative experience with your brand.
• Security Risks: Once a file is downloaded, you lose all control. It can be forwarded, shared, or left on an insecure device, putting your information at risk.

The Solution: Share Documents as Links, Not Files

Instead of attaching a static file, imagine sending a single, secure web link. This modern approach transforms document sharing from a one-way street into a dynamic, two-way communication channel. When you share a document as a link, you aren't sending a copy; you're granting access to the master document hosted online. This simple shift in method solves all the problems of file-based sharing.

Change the way you send documents. Discover how link-based sharing works with Featpaper.

How Featpaper Modernizes Your Customer Guides

Featpaper is a service designed to perfect this link-based sharing workflow. It's not another tool for creating documents; it's a service that changes how you deliver them after they're made in tools like Figma, Adobe, or Microsoft Office. The experience is fundamentally different:

• Before (File Sharing): You email a 50MB PDF. The customer has to download it, struggles to open it on their phone, and you never know if they read it. When you make a correction, you have to email a new file to everyone.
• After (Featpaper Link Sharing): You send a simple Featpaper link. The customer instantly opens it in their mobile or desktop browser—no download required. You receive a notification and can see exactly which pages they focused on. If you need to update the guide, you just re-upload the new version, and the same link automatically points to the updated content.

Stop resending files and start sharing smarter. Instead of exporting another PDF, deliver your customer guides through a secure, trackable link. This is how you provide a modern customer experience. Try sharing as a link with Featpaper.

A Realistic Scenario: Onboarding a New Customer

Let's say your team just created a comprehensive onboarding guide. With the old method, you'd email the PDF and hope for the best. You might follow up a week later with a generic, "Did you have a chance to look at the guide?" With Featpaper, the process is smarter. You send the Featpaper link. The next day, you see that the customer viewed the first three pages but spent less than 10 seconds on the 'Advanced Settings' section. This is valuable intel. Now, your follow-up email can be specific and helpful: "Hi Alex, I saw you checked out the setup guide. I wanted to see if you had any specific questions about the 'Advanced Settings' section, as it can be a bit tricky. Happy to walk you through it!" This turns a generic document into a powerful tool for proactive, intelligent customer engagement. > Change How You Send Documents Today. Start Sharing with Links. <